Public relations is a significant consideration for any enterprise. How an organization interacts with their target audience and the impression generated directly projects business benefit and goodwill amongst potential customers and the general public.
Public relations is the most productive and deliberate effort to develop a strong brand image. It is an act of strategically communicating and representing an individual or an organization to the target audience to influence their public perception. Effective Public Relations efforts are crucial for business development, retaining existing customers, and preventing them from turning to rivals.
Technology has multifacetedly empowered every aspect of modern businesses, and no industry has been left untouched. Tech advancements have shaped numerous previously intense and sophisticated tasks much easier and cheaper to complete, and the public relations industry is no exception to tech advancements.
Monitoring the Coverage
All PR efforts go waste if the coverage garnered across media is not monitored. The surveillance of media and coverage has always been one of the challenging aspects of the public relations industry, but it has changed drastically.
Earlier, media monitoring meant checking the local and national press, mainly via newspapers, television news and radio programs, cutting the newspaper clippings or print coverage and sharing it with the client. Today, many data analytics-based media monitoring tools are available to check online coverage by keywords and social media impressions. More crucial is getting a better understanding of what people are saying about a company on social media.
The majority of pr professionals’ time goes into researching and developing effective pr strategies. With the dawn of the internet and search engines, the research scenarios have changed drastically. Before the internet and search engines, pr professionals manually collected the information from newspaper clippings, press releases, marketing agencies, magazines, etc.
Today we have most of the information available on just a finger type. Search engines have exceptionally empowered the pr industry to get the research work robust and be one step ahead of competitors.
In the Public Relations industry, showing the impact generated is challenging as these services are less tangible than others. In the past, it was challenging to show the results of integrated marketing communications campaigns due to manual and non-precise tracking. But the digital world has finally been armed with tools that can help with PR measurement and optimization. Setting a list of such KPIs gathers data and analyses the organization’s performance. Analytical data generated from online media websites and social media sites, including social media mentions such as tagging, tweeting, etc., consumer surveys to scale brand awareness, and other AI and ML-based tools widely used to determine PR reach.
The metrics and analytics support strategy makers to have a holistic view of the bigger picture and the details about the outcomes of campaigns and future approaches to making new strategies more robust and result-oriented.
Holding industry events such as award ceremonies, conferences, seminars, training, skill development workshops, etc., is a thought-provoking effective measure to solidify the organization’s presence and voice as a leading industry personality.
Events are the best place to communicate with the potential audience and customer who possesses a common interest. It is crucial to develop and nurture relationships, which leads to fulfilling objective sets such as business development, goodwill management and creating a customer base.
Introducing your client or spokesperson in-person leaves a long-lasting impression as the public remembers by the face, visuals, event ambience, and integrated communication. After the pandemic’s inception, most events have shifted to online mode, allowing maximum people to join and pr professionals to publicize on a more prominent front.
The impact of Technology on the public relations industry will continue to evolve in future. Implementing data analytics tools, machine learning, and AI have tremendous potential to empower PR professionals to understand better editors, reporters, bloggers, influencers, and analysts.
Media Value Works have embraced technological advancements and provides effective and impactful public relations campaigns to its clients.
Contact us to learn how we can help you in developing in better PR strategy for your business.
Content: Vaibhav Chandra
Graphics: Shrikant Landge
Publisher: Media Value Works
Social Media: Ravish Dhiran